Here's my nightmare, a note to their manager "Donia" trying to get a refund after not using a return. This was when I finally spoke to her in person early this week after calling at least three times and being promised calls back from the manager to handle the refund. When I spoke with her, she asked me to send a fax (talk about old fashioned.) Below is what I faxed and e-mailed:
"Hello Donia,
I'd like to request a refund of $36 to my credit card for an unused
prepaid return.
My reservation ID was "XXXX" and this was for a pick-up at SFO on
Sunday, Jan 6 for an arrival at 11.30 PM.
I was unable to use this return because there was essentially no
shuttle service at the time. I waited for an hour and a half in the
rain outside the international terminal in the middle of the night,
calling the dispatcher every 20 minutes because he promised a van
would be there in 20 minutes.
I let several Supershuttle vans to the South Bay drive by when finally
a South & East Bay Van did show up after 1.30 AM. However, the driver
was going to the East Bay (Emeryville) instead of the South Bay. He
said I could hop on, but it would be "a very long ride."
By now I desperately wanted to go home. I thanked the driver for
nothing and spent $140 on a cab, disillusioned with the service
offered by South & East Bay and with no other options available
(Supershuttle had stopped coming by then.) I learned that I should
never prebook and prepay a return in the future.
Now, I have called at least three times requesting a refund and have
been told each time that you would call me back to settle this. That
has never happened.
Since I spoke with you directly, I am now hopeful that you will be
able to rectify this and provide me a refund as soon as possible.
Thanks,
I'd like to request a refund of $36 to my credit card for an unused
prepaid return.
My reservation ID was "XXXX" and this was for a pick-up at SFO on
Sunday, Jan 6 for an arrival at 11.30 PM.
I was unable to use this return because there was essentially no
shuttle service at the time. I waited for an hour and a half in the
rain outside the international terminal in the middle of the night,
calling the dispatcher every 20 minutes because he promised a van
would be there in 20 minutes.
I let several Supershuttle vans to the South Bay drive by when finally
a South & East Bay Van did show up after 1.30 AM. However, the driver
was going to the East Bay (Emeryville) instead of the South Bay. He
said I could hop on, but it would be "a very long ride."
By now I desperately wanted to go home. I thanked the driver for
nothing and spent $140 on a cab, disillusioned with the service
offered by South & East Bay and with no other options available
(Supershuttle had stopped coming by then.) I learned that I should
never prebook and prepay a return in the future.
Now, I have called at least three times requesting a refund and have
been told each time that you would call me back to settle this. That
has never happened.
Since I spoke with you directly, I am now hopeful that you will be
able to rectify this and provide me a refund as soon as possible.
Thanks,
Joris Evers"
Well...There has been no refund and no call back from South and East Bay. If this takes much longer, I'll send a note to the San Jose Mercury News and ask their consumer advocate to get involved and give the shuttle guys some bad publicity. Maybe that'll do the trick. Geez.
1 comments:
also try sending your story to the consumerist
http://consumerist.com/
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